For your Module 1 Pre-Assessment, respond to the following prompts. These prompts match those in your Final Assessment. 

Prompts: 

• Construct a 1- to 2-page paper detailing the importance of professional communication and emotional intelligence in nursing.
• Connect to the American Nurses Association Code of Ethics for Nurses.
• Address how effective communication and emotional intelligence impacts communication with patients, families, and other healthcare professionals.

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SOLUTION to XA 3002: Module 1 Pre-Assessment Submission.

The Critical Role of Professional Communication and Emotional Intelligence in Nursing Practice

Professional Communication and emotional intelligence are important aspects in a nursing profession. This  paper highlights the importance of communication and emotional intelligence in the nursing, and relates these two components to the American Nurses Association (ANA) Code of Ethics.

Importance of professional communication and emotional intelligence in nursing

Professional communication and emotional intelligence are important in a nursing practice. Effective communication, both verbal and nonverbal, is crucial as it allows nurses to develop trust with patients through respectful exchanges of information (Donisi et al., 2022; Keutchafo et al., 2020). This is vital for providing high-quality, compassionate care. Emotional intelligence is also critical because it enables nurses to understand their own emotions and those of patients, even in stressful environments such as the emergency room (Dugué et al., 2021). By regulating their reactions and recognizing how patients feel, nurses can communicate in a clear, empathetic manner. This helps fulfill their duty of respecting human dignity in all interactions as outlined by the American Nurses Association Code of Ethics (ANA, 2022).

Connect to the American Nurses Association Code of Ethics for Nurses

The ANA Code of Ethics establishes compassion and respect for persons as vital principles that nurses must uphold (ANA, 2022). Professional communication and emotional intelligence directly support these ethical standards. Through skills such as active listening, cultural sensitivity and demonstrating empathy, nurses communicate in a way that respects each individual's uniqueness and inherent worth (Donisi et al., 2022; White & Grason, 2019). This ethical conduct improves patient-centered care and satisfaction by fostering understanding between nurses and those they serve. In high-pressure situations, emotional intelligence also helps nurses maintain a respectful, calm demeanor so they can care for patients' physical and emotional needs competently.

How Effective Communication and Emotional Intelligence Impact Communication

Effective communication and emotional intelligence notably impact interactions with patients, families and other healthcare professionals. With patients and families, these skills allow nurses to clearly explain care plans, treatments and procedures, reducing uncertainty and anxiety (Forsythe et al., 2019). Among multidisciplinary teams, they facilitate coordination, prevent errors and strengthen collaboration—all of which directly benefit patient outcomes (Aas, 2024; White et al., 2019). Emotional intelligence likewise helps nurses resolve conflicts and promote a cooperative spirit. Through professionally managing their emotions and communicating with others, nurses can build trust with patients and cooperation with colleagues, leading to overall enhanced quality of care.

Conclusion

Effective communication and emotional intelligence are essential for providing high-quality, compassionate care and for fostering effective collaboration within the healthcare team. Therefore, by practicing in line with the standards established by the ANA code of ethics, nurses are guaranteed of practicing good interpersonal communication that respects the worth and rights of every person, leading to improved patient outcomes and enhanced working environment.

References

Aas, M. C. (2024). The effectiveness of closed-loop communication training for healthcare providers on use, medical errors, and task performance: A systematic review.

ANA Center for Ethics and Human Rights. (2022). Position statement: The nurse’s role and responsibility in unveiling and dismantling racism in nursing.

Donisi, V., Perlini, C., Mazzi, M. A., Rimondini, M., Garbin, D., Ardenghi, S., ... & Del Piccolo, L. (2022). Training in communication and emotion handling skills for students attending medical school: Relationship with empathy, emotional intelligence, and attachment style. Patient Education and Counseling, 105(9), 2871-2879. https://doi.org/10.1016/j.pec.2022.05.015

Dugué, M., Sirost, O., & Dosseville, F. (2021). A literature review of emotional intelligence and nursing education. Nurse Education in Practice, 54, 103124. https://doi.org/10.1016/j.nepr.2021.103124

Forsythe, L. P., Carman, K. L., Szydlowski, V., Fayish, L., Davidson, L., Hickam, D. H., ... & Anyanwu, C. U. (2019). Patient engagement in research: early findings from the Patient-Centered Outcomes Research Institute. Health Affairs, 38(3), 359-367. https://doi.org/10.1377/hlthaff.2018.05067

Keutchafo, E. L. W., Kerr, J., & Jarvis, M. A. (2020). Evidence of nonverbal communication between nurses and older adults: a scoping. https://doi.org/10.1186/s12912-020-00443-9

White, D. E., & Grason, S. (2019). The importance of emotional intelligence in nursing care. Journal of Comprehensive Nursing Research and Care, 4(152), 1-3. https://doi.org/10.33790/jcnrc1100152